ImageFIRST BLOG - Cleveland

Customer Advocates Make ImageFIRST More than a Medical Linen Provider

Posted by ImageFIRST on Mar 21, 2017 8:00:00 AM

Our Customer Advocates are so much more than delivery drivers. Don’t take our word for it, though, check out these incredible stories from our Customer Advocates here at ImageFIRST Healthcare Laundry Specialists, the leader in providing medical scrubs in Akron, OH, and other surrounding counties.

  • Tim in Pittsburgh - After delivering linen to his customer, he found out afterwards that his contact had a death in the family. The next time he swung by, he brought the customer a card and expressed his condolences, telling her how sorry he was for her loss. She was extremely grateful for the gesture!
  • Mike in Chicago - During a delivery, Mike a saw a young teenage girl who was being prepped with an IV for an MRI. He found out that she and her mother had only been in the country for three months and handed the young girl an ImageFIRST stuffed animal cow to help comfort her, bringing a smile to a face and much needed kindness.
  • David in San Antonio - In a heads-up move, Dave learned from a delivery a week prior that the facility was a little busier than usual so he took the precaution of bringing extra blankets on his truck and, as it turned out, the facility really needed them. Nice paying attention, Dave!
  • Ed in North Carolina - Ed approached a patient of Hispanic descent at a cancer facility he was servicing and found out he was also of Puerto Rican descent and also from New Jersey. The two ended up talking and laughing so much, the doctor came over to make sure everything was alright. The patient, who had been having a hard time, explained to the doctor that it was the best medicine he could receive. The doctor later came up to Ed and thanked him. Ed simply replied “we do more than just deliver the laundry.”

Yes they do!

The comfort and satisfaction of patients are what drives ImageFIRST to supply the highest quality level of laundry services. Our customer advocates have a keen understanding of how much medical laundry plays an important role in patients’ experiences.

To partner with ImageFIRST Cleveland for linen products and others such as healthcare bed supplies in Mansfield, OH, and nearby communities, visit our website http://cleveland.imagefirst.com or give us a call at 1-800-932-7472.