Here at ImageFIRST, we’re more than just delivery drivers or “the linen guys.” And we’re more than just a vendor - instead, we actually partner with our customers. When you rent scrubs, patient gowns, bedsheets, or other healthcare linen with us in Mt. Vernon, OH, or anywhere else in our nationwide service area, ImageFIRST associates make a personal investment in your success. Plus, our services help you with cost control and take linen management off of your hands, making more time for patient care.
And you don’t have to take our word for it. You can ask Captain Remarkable, our resident purple-suited superhero, all about what makes ImageFIRST stand out from your average linen provider. That is, if we could find him…
But before we get into the mystery of Captain Remarkable’s whereabouts, let’s talk about who he is and what he represents.
Captain Remarkable, along with Violet the Cow, represents our remarkable service. A violet-colored cow would be remarkable to witness. Likewise, as many of our ImageFIRST associates can tell you first-hand, Captain Remarkable makes quite the impression everywhere he goes.
Captain Remarkable is unique, to say the least. He’s shown up at ImageFIRST for the last few years, making us laugh, cry, and get inspired to go above and beyond for our customers. You can check out our latest video to learn more about Captain Remarkable’s mysterious disappearance - and to see what happens when a few brave ImageFIRST associates try to fill his shoes.
Don’t let the ill-fitting spandex suit fool you: in his heart, Captain Remarkable embodies everything ImageFIRST stands for. Here at ImageFIRST, we promise to provide services that are nothing short of extraordinary. Every day, we aim to ensure each aspect of our services is a remarkable experience for our customers, so that they can offer remarkable care to their patients.
One way we provide such remarkable services is by using our ValueFIRST Cost Management Equation, which consists of the following:
- Inventory Based on Your Needs – You set your own inventory according to your particular needs and patient volume. Therefore, you’ll always have enough to accommodate your patient load, but won’t waste money on what you don’t need.
- Inventory Management – Your dedicated Customer Advocate will make sure your linen inventory is where it needs to be. We evaluate your case load on a quarterly basis and make adjustments as needed, so your inventory is at the optimal level.
- Flat Rate, Transparent Billing – You will be billed based on what you need in inventory, instead of using a complicated formula. Unlike our competitors, we keep it simple so you know exactly what you’re paying for. There are no hidden fees or surprises.
To learn more about our services and values, just ask Captain Remarkable! Tune in next month to find out what happens: What will he get into next? Will he be able to make a full recovery or will someone else take his place?